Ask for the workflow
A credible proposal starts with the customer journey and the business handoff.
A practical London buyer guide
How to Choose an AI Chatbot Agency in London
Choose a chatbot partner by the operating model, not just the demo. Ask who owns the system, the data and the ongoing work.
A useful shortlist asks operational questions
The strongest agency fit is the one that can explain the limits of the system, the integration plan and what happens when the assistant is uncertain.
What is included
Who owns the accounts, data and infrastructure?
How are escalation and human review designed?
Which integrations are included in the scope?
What documentation and support remain after launch?
Questions to ask before appointing an agency
Ask for ownership
Confirm access to accounts, source material, data and the deployed workflow.
Ask for safeguards
Understand what is monitored, what fails safely and who reviews changes.
Frequently asked questions
Should we start with a broad assistant?
Usually no. Start with a narrowly defined, valuable workflow and expand from evidence.
Is a no-code tool enough?
It can be. The right choice depends on integrations, ownership, security and maintenance requirements.
Talk through your workflow with AImpress
AImpress Ltd. Company number 16417799. Incorporated in England and Wales. London-based, serving businesses across the UK.